1. Where can I purchase spare parts and accessories for my product? Compare now. Specifically, for electric toothbrushes; toothbrush model numbers contain a '/' (for example: HX9361/62). We work with partners and distributors who may contact you about this Philips product on our behalf. If you cannot find the part you are looking for in Philips online shop, you can contact our approved distributor: If you have any questions regarding spare parts or accessories for your product. We can help you achieve your strategic objectives and assist in making decisions that impact your department, hospital or facility. A password must be updated every 90 days, adhering to the Philips IT Security Guidelines. A variation of proactive, predictive, and supporting technologies are at your disposal to support your selected service(s). Information on our current product range can easily be found in the Products section of the Philips website. Customer Services Portal | Philips Healthcare If you are looking for manuals, frequently asked product questions or troubleshooting steps, our extensive Support section is there to help. Exceptions being the 'global search function' (in banner of each page and the remote access audit reports) where the time stamps in the search results of cases, contracts and warranties are based on GMT. training), Export of maintenance visit details to your own calendar, Add images and PDF files when creating / updating a case, Export of list views of installed products and cases, Manage Philips and multi-vendor products, View contracts by modality, location or individual equipment, Erik Dupont, Medical physicist at Zeeland University Hospital, uses Customer Services Portal to drive operational efficiency, predict lifetime of equipment and reduce downtime at the same time. Services range from project management, installation, IT integration, interoperability, application training and educational services. shavers and household products), please reach out to our contact center. Is my team able to get additional training on the Customer Services portal? Customer Portal Manager (CPM): this user has the same functionality as a CPU, in addition the CPM is also able to handle user management for this parent account: create new CPUs, change account assignment and disable accounts. Clickthe below buttonif you are looking for support for your consumer product. Please consider the following suggestions to find your product: Alternatively, search for your product via the categories starting by clicking 'Browse by category'. The information on this site is not intended for consumers. When a service case is created in the portal, such information is immediately forwarded to a dedicated team. This makes us feel important as they value our needs, perceptions and opinions. Login or request access here Customer Services Portal - specially for healthcare professionals Although it is possible to access both the old and the new CS portal, this can only be done using two different user-ids (you can, however, use the same URL for both portals). Click cancel to be redirected to the Philips website. You are about to visit the Philips USA website. You can locate your product by browsing the product catalogue (1) or by entering the model number or name of your product into our search engine (2). What should I do? Our Contact center is open during the following times: Monday Saturday: 9:00 AM 9:00 PM ET Sunday: 9:00 am 6:00 PM ET Excluding Major Holidays. Login: Philips Customer Services Portal You are about to visit a Philips global content page. Erik Dupont, Medical physicist at Zeeland University Hospital, uses Customer Services Portal to drive operational efficiency, predict lifetime of equipment and reduce downtime at the same time. 6. Customer Services Portal Have a non-critical service request? Service solutions | Philips You can also use 'Additional remarks' field to request access to multiple facilities, specific equipment categories etc. Always there, always on Available 24/7, regardless of where you are located, the Customer Services Portal helps you to see which of your organization's assets are up and running - or to order service for those that are not. Installed Product number, Asset number, Site ID or Tech ID is the reference on the equipment. Please contact your Philips Service representative, or Philips Customer Care Solutions Center at, Click here to see 2021 US holiday schedule, Request access to the Philips Customer Services Portal. Customer Services Portal | Philips Please contact your Philips Service representative, or Philips Customer Care Solutions Center at 1-800-722-9377 with questions. Visit the web page for more information or to request access . The 'Login and create password'/'Login and renew your password buttons in the account activation/password reset mails are active for 24 hours uponreceivingthe mail. Also,as soon as the new CS portal goes live in your country, neither installed product data (the assets), nor contracts nor cases will be updated in the old CS portal. With the online portal, you can identify which of your organization's products are up and running - or order service for those that are not. Products & services may vary from country to country, please contact your local Consumer Care team to ensure we can provide the best possible service. training), Export of maintenance visit details to your own calendar, Add images and PDF files when creating / updating a case, Export of list views of installed products and cases, Manage Philips and multi-vendor products, View contracts by modality, location or individual equipment. Installed products, next to a 'location account', are also associated with another account, the entity owning the installed products. My Philips for Professionals Access key account, product and service information as well as your available training opportunities from one place. "Help me understand what I need to do and why". At least one number/ID per facility must be provided. This in combination with wide variety of excellent services covering every step of your operations. We would like to show you a description here but the site won't allow us. As it is possible that a contract and/or warranty is associated with an account other than the account of the installed product, these (other) accounts are shown as well. Understanding your needs, designed for you. You can now use your smartphone to create cases, track the service status, and add images or PDF files. Welcome to the Philips Portal. No, at Philips we offer an international warranty for our products and therefore your guarantee will not be affected. Learn more about what's covered under your warranty, warranty policy, period and terms for your product. The Customer Services Portal enables better decisions for your medical equipment and related services, and enhances your operational performance by streamlining workflow. To find out how to contact your local Consumer Care team please use the following link, choose your country then select Support / Contact. Watch video. Philips Customer Services Portal. Our portfolio of Implementation Services helps you deploy new technology in a sustainable fashion, with minimal disruption. By clicking on the link, you will be leaving the official Royal Philips Healthcare ("Philips") website. Now I still cannot access my account what happened? Click here if you are looking for support for your consumer product. Click here for an important announcement on Philips Sleep and Respiratory Care devices . We found {number} products that are available outside your country, so local promotions may not apply. Getting started is easy. Our global footprint helps to empower you with access to meaningful innovation, deep clinical expertise, and data analytics for personalized, actionable insights. Country/language can be selected in footer section. You are about to visit the Philips USA website. The Philips Customer Services Portal makes life easier by offering you an online platform to manage your Philips products and related services across modalities. Scan the QR code with the camera app on your smartphone to login to the mobile light version. A comprehensive portfolio of our services. Philips Service Desk These reference numbers may appear on previously received Customer Service Reports, or on the documentation for the equipment. For after-sales help and advice on using your product / manuals/ FAQs, please choose the Support tab. Itis likely that your browser has the 'Pop-Up-Blocker enabled. Select to compare. Collaboratively, we help optimize your department, hospital, or enterprise. Have a non-critical service request? Any links to third-party websites that may appear on this site are provided only for your convenience and in no way represent any affiliation or endorsement of the information provided on those linked websites. Customer Services Portal | Philips Healthcare In this case, the portal will show both accounts. How often do I have to change my password? In CS Portal you have access to the existing reports, which means you cannot create your own reports. Customer Service Welcome to the. Please check our online troubleshooting and FAQs to find solutions for the most common issues: In many cases when a product doesnt perform as you would expect, the problem can be resolved at home without any need to return it. Training availability will vary per market, but can be requested through the contact us link on the portal home page. Its always there, always on. Customer Services Portal | Philips With the online portal, you can identify which of your organization's products are up and running - or order service for those that are not. Any links to third-party websites that may appear on this site are provided only for your convenience and in no way represent any affiliation or endorsement of the information provided on those linked websites. Forgot your password? What is the Philips Customer Services Portal? At least one number/ID per facility must be provided. If these do not solve your problem, you can directly go to our self-service portal to request a repair/exchange or find information about our process below. With the online portal, you can identify which of your organization's products are up and running - or order service for those that are not. Koninklijke Philips N.V., 2004 - 2022. Please check your browser setting and make sure that Pop-Ups are allowed for https://www.customerservices.philips.com. Clickthe below button if you are a healthcare professional and would like access tothe Philips Customer Services Portal. With this deactivation, the account assignment is also removed, which is why a user would experience the portal without any data. Register: Philips Customer Service Portal< Proper management of service activities across your various imaging systems and software is critical, yet challenging. Where can I find my model number and slash code (Example: HX9352/10)? Its always there, always on. Requires user account. Services range from project management, installation, IT integration, interoperability, application training and educational services. Some examples: S7788/55, QP2620/65, QT4070/41. Koninklijke Philips N.V., 2004 - 2022. How long are the Activation and Password Reset mails active? Request user account . A password must be updated every 90 days, adhering to the Philips IT Security Guidelines. See our full listing of products, innovative solutions - suites of systems, smart devices, software and services and partnership across the continuum of care with healthcare providers and our customers. Customer Services Portal. Cases are handled based on case priority, entitlement type (or lack thereof) for the affected asset/installed product. The Service Portal is a tool that extends the communication with Philips. We work with partners and distributors who may contact you about this Philips product on our behalf. We see it as a tool to get rid of time wasting procedures. Forgot your password? No you can't. A portal account is required. Welcome to the Philips Customer Services Portal Login with your account Forgot your password? Understanding your needs, designed for you To truly understand your needs and provide the best response, we sought your advice. They may fill out the request form on this page, or if you have been given permission, you can create your own users within your organization. [1] This information is required for identifying your facility in our systems and providing access to relevant Philips equipment in the portal. Customer Services Portal | Philips Healthcare Please check your browser setting and make sure that Pop-Ups are allowed forhttps://www.customerservices.philips.com. For Saeco coffee machines, please try our Saeco service center locator. There are currently no items in your shopping cart. Login with your account. Tell us where we can help and we will tailor our services to deliver the solution that meets your needs. Always there, always on Available 24/7, regardless of where you are located, the Customer Services Portal helps you to see which of your organizations assets are up and running or to order service for those that are not. Koninklijke Philips N.V., 2004 - 2022. Privacy & cookies. Model number of your product can be found on the box, on the manual or on the product itself: Our Contact center is open during the following times: Monday Saturday: 9:00 AM 9:00 PM ET Sunday: 9:00 am 6:00 PM ET Excluding Major Holidays. You can also use 'Additional remarks' field to request access to multiple facilities, specific equipment categories etc. Buttons in the products section of the Philips IT Security Guidelines relevant Philips in... My model number and slash code ( example: HX9361/62 ) your needs, perceptions and.... 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